Privacy Policy

Effective Date: October 16, 2026At Jouny Services, we value your privacy and are committed to protecting the personal information you share with us. We believe in maintaining transparency about how your information is collected, used, stored, and protected when you visit our website or request our services.This Privacy Policy explains our information practices when you visit https://jounyservices.com/, complete a contact form, request a free estimate, schedule a service, or communicate with our team.By using our website, you acknowledge the information practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when contacting us, requesting an estimate, or using our services.Personal InformationThis information may include:

• Full name
• Email address
• Telephone number
• Residential or commercial property address
• City, state, and ZIP code
• Requested services
• Preferred appointment or service dates
• Property details relevant to a requested service
• Messages or additional information submitted through website forms

Service-Related InformationWhen providing air duct cleaning, dryer vent cleaning, insulation, air sealing, or other home and commercial services, we may collect additional information relevant to your project.This may include property size, HVAC system details, insulation requirements, service preferences, project estimates, and service history.Automatically Collected InformationWhen you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Pages visited on our website
• Date and time of website visits
• Website referral sources
• Cookies and similar tracking identifiers
• General website usage and interaction data

This information may be used to maintain website security, monitor performance, and improve the overall visitor experience.

2. How We Use Your Information

We may use the information collected through our website and business operations for the following purposes:

• Responding to customer questions and inquiries.
• Providing free estimates and service quotations.
• Scheduling and confirming service appointments.
• Delivering requested residential, commercial, and industrial services.
• Communicating about project requirements, scheduling, and service updates.
• Preparing estimates, invoices, and service documentation.
• Providing customer support and addressing service-related concerns.
• Improving our website, services, and customer experience.
• Maintaining the security and functionality of our website.
• Sending promotional communications where permitted by law and consistent with applicable consent requirements.
• Complying with applicable legal, regulatory, and business obligations.

We use personal information for legitimate business purposes and other purposes permitted by applicable law.

3. Contact Forms and Free Estimate Requests

Our website allows visitors to contact Jouny Services and request free estimates for services such as air duct cleaning, dryer vent cleaning, spray foam insulation, attic insulation, injection wall foam, air sealing, and related projects.When you submit a contact or estimate request, we may use the information you provide to:

• Review your service requirements.
• Contact you regarding your inquiry.
• Provide estimates or recommendations.
• Confirm service availability in your area.
• Schedule an inspection, consultation, or service appointment.
• Maintain records of customer inquiries and communications.

Submitting a request through our website does not automatically confirm an appointment or create a binding service agreement.Please avoid submitting sensitive financial information, passwords, or other unnecessary confidential information through general contact forms.

4. Service Appointments and Customer Communications

When you schedule or receive services from Jouny Services, we may use your contact details and project information to coordinate service appointments and communicate important updates.These communications may include appointment confirmations, scheduling changes, technician arrival updates, service recommendations, estimates, invoices, and follow-up communications.We may communicate with you by telephone, email, or text message, as appropriate and permitted by applicable law.Providing a telephone number or email address for a service request does not automatically authorize unrelated promotional messages or automated marketing calls.Where legally required, we will obtain separate consent before sending marketing communications.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor activity, and maintain website performance.Cookies are small data files stored on your device when you visit a website.Depending on our website configuration, cookies may be used for:

• Essential website functionality.
• Remembering visitor preferences.
• Website performance monitoring.
• Traffic measurement and analytics.
• Understanding how visitors interact with website content.
• Advertising or campaign measurement, where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.Where applicable law requires consent for certain cookies or tracking technologies, we will obtain that consent before using them.

6. How We Share Your Information

We do not sell personal information as part of our ordinary customer service operations.We may share information with trusted third parties when reasonably necessary to operate our business, deliver requested services, or comply with applicable law.These parties may include:

• Website hosting and maintenance providers.
• Customer relationship management and contact-form providers.
• Appointment scheduling and communication platforms.
• Authorized service professionals or subcontractors involved in your project.
• Payment processing and accounting providers.
• Website analytics and marketing technology providers, where applicable.
• Professional advisers and regulatory authorities where legally required.

We seek to work with service providers that maintain appropriate safeguards for the information they process.We may also disclose personal information when required by law, to protect our legal rights, or to investigate suspected fraud or security incidents.

7. Third-Party Services and External Links

Our website may contain links to external websites, online review platforms, social media networks, mapping services, rebate programs, or other third-party services.These external services may collect and process information under their own privacy policies.Jouny Services does not control the independent privacy practices of third-party websites.We encourage visitors to review the privacy policies of external websites before sharing personal information.

8. Data Security

We take reasonable steps to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.These measures may include appropriate administrative procedures, access restrictions, secure website communications, technical safeguards, and service provider security practices.However, no internet-based system, electronic transmission, or data storage method can be guaranteed to be completely secure.While we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain customer records, fulfill contractual obligations, and comply with applicable legal and business requirements.Information relating to estimates, service appointments, invoices, and customer communications may be retained for legitimate operational, accounting, and recordkeeping purposes.When personal information is no longer reasonably necessary, we take appropriate steps to delete, destroy, or anonymize it, subject to applicable retention obligations.

10. Marketing Communications

Jouny Services may offer updates about services, seasonal maintenance recommendations, special offers, or other business announcements.Where permitted by applicable law and consistent with any required consent, we may send promotional communications to customers or individuals who have expressed interest in receiving them.You may opt out of promotional emails by following the unsubscribe instructions provided in the message or by contacting us directly.Where promotional text messages are offered, applicable messages will include required consent and opt-out information.Opting out of promotional communications does not necessarily prevent us from sending essential service-related or transactional messages.

11. Children’s Privacy

Our website and services are intended primarily for homeowners, property managers, business representatives, and other adults seeking property-related services.We do not knowingly collect personal information directly from children under the age of 13 without appropriate parental or guardian authorization.If we become aware that personal information from a child under 13 has been collected without the required authorization, we will take appropriate steps to address the information in accordance with applicable law.Parents or legal guardians with questions about children’s information may contact us using the details below.

12. Your Privacy Rights and Choices

Depending on applicable laws and the nature of the information involved, you may have certain rights relating to your personal information.These may include the ability to:

• Request information about personal data we maintain.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information, subject to applicable exceptions.
• Opt out of promotional communications.
• Manage cookies through browser settings or applicable website controls.
• Ask questions about our information-handling practices.

Privacy requests may be subject to identity verification, applicable legal requirements, and legitimate business recordkeeping obligations.To submit a privacy-related request, please contact Jouny Services using the contact information provided below.

13. Do Not Track and Tracking Preferences

Some web browsers offer a “Do Not Track” setting that communicates a user’s preference regarding online tracking.Because browser tracking signals and website technologies vary, our website may not respond uniformly to all Do Not Track requests.You may manage available browser privacy settings, cookie preferences, and other tracking controls to limit certain information collection activities.Where applicable law requires us to recognize a particular opt-out preference signal, we will comply with that requirement.

14. Business Transfers

If Jouny Services undergoes a merger, acquisition, restructuring, asset sale, or another business transition, certain customer information may be transferred as part of that transaction, subject to applicable privacy and legal requirements.We will take reasonable steps to ensure that information transferred in connection with such transactions remains subject to appropriate confidentiality and data protection requirements.

15. Changes to This Privacy Policy

Jouny Services may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology, information practices, or legal obligations.When updates are made, the effective date at the top of this page will be revised.We encourage visitors to review this Privacy Policy periodically to stay informed about how their information is handled.Where required by applicable law, we will provide additional notice or obtain consent for material changes.

16. Contact Information

If you have questions or concerns about this Privacy Policy, our website, or the handling of your personal information, please contact us:Jouny ServicesAddress: 24655 Southfield Rd LLF Southfield, MI 48075Phone: (313) 277-4000Website: https://jounyservices.com/Contact Page: https://jounyservices.com/contact-us/For privacy-related inquiries, please contact our team using the telephone number or contact page above.