Terms & Conditions

Effective Date: October 16, 2026

Welcome to Jouny Services. These Terms & Conditions govern your access to and use of our website, https://jounyservices.com/, including its content, contact forms, free estimate requests, and other online features.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree, please discontinue using the website.

These Terms & Conditions primarily govern website use. Any actual services provided by Jouny Services may also be subject to separate written estimates, service agreements, invoices, warranties, or other terms accepted by the customer.

1. About Jouny Services

Jouny Services provides residential, commercial, and industrial property services in Michigan, including Southeast Michigan.

Our services may include:

• Air duct cleaning
• Dryer vent cleaning
• Spray foam insulation
• Attic insulation
• Injection wall foam insulation
• Air sealing
• Other related insulation, ventilation, and property improvement services described on our website

Service availability may depend on your location, property conditions, project requirements, and scheduling availability.

We reserve the right to modify our service offerings and website information as necessary.

2. Acceptable Website Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with its operation, security, or availability.

You agree not to:

• Use the website for fraudulent or unlawful activities.
• Submit false or misleading information through website forms.
• Attempt to gain unauthorized access to website systems or customer information.
• Upload or introduce harmful software, viruses, or malicious code.
• Disrupt website functionality or interfere with other users.
• Copy or commercially exploit website content without authorization, except as permitted by law.

We may restrict access to website features when reasonably necessary to protect our systems, users, or business operations.

3. Free Estimates and Service Requests

Our website allows visitors to request free estimates, ask questions, and inquire about available services.

When submitting an estimate or service request, you agree to provide accurate and complete information, including your contact details, property location, and relevant project requirements.

Please note:

• Submitting a request does not automatically confirm an appointment or service booking.
• Initial estimates may be based on information provided by the customer.
• Final pricing may require an on-site inspection or additional property information.
• Actual service costs may vary depending on project size, accessibility, materials, and property conditions.
• Estimates are subject to any stated conditions, validity periods, and applicable written agreements.

A service agreement becomes binding only when the applicable offer and acceptance requirements have been satisfied.

4. Service Scheduling and Appointments

Service appointments are subject to availability, service area coverage, project requirements, and confirmation by Jouny Services.

We may contact customers to confirm appointment details, verify property information, or discuss service requirements.

Scheduling may be affected by weather conditions, equipment availability, technician availability, access restrictions, or other circumstances beyond our reasonable control.

If an appointment must be changed, we will make reasonable efforts to communicate the scheduling update and arrange an alternative appointment.

Customers should notify us as soon as reasonably possible if they need to change or cancel an appointment.

5. Pricing, Payments, and Estimates

Prices displayed on our website, if any, are provided for general reference unless expressly stated otherwise.

Actual project pricing may depend on:

• Property size and layout.
• Type and scope of services requested.
• Existing insulation or ventilation conditions.
• Accessibility of work areas.
• Required labor, equipment, and materials.
• Additional work discovered during inspection or service.
• Other project-specific requirements.

Final pricing, payment schedules, deposits, and accepted payment methods will be communicated through applicable estimates, invoices, or service agreements.

Any additional charges or changes in the agreed scope of work will be addressed in accordance with the applicable service agreement and law.

6. Cancellations and Rescheduling

Customers who wish to cancel or reschedule an appointment should contact Jouny Services as soon as possible.

Cancellation and rescheduling procedures may vary depending on the service, project type, materials ordered, and whether work has already begun.

Any applicable cancellation fees, deposits, or refund conditions will be governed by the terms disclosed in the relevant service agreement and applicable law.

These website Terms & Conditions do not independently establish a cancellation fee or a nonrefundable deposit.

7. Customer Responsibilities and Property Access

Customers are responsible for providing accurate project information and ensuring that Jouny Services has appropriate authorization to perform the requested work.

Depending on the service, customer responsibilities may include:

• Providing accurate property and contact information.
• Ensuring appropriate access to agreed work areas.
• Identifying known hazards, restrictions, or relevant property conditions.
• Securing pets and maintaining reasonable access to service locations.
• Removing personal belongings from designated work areas when reasonably requested.
• Disclosing known issues that could affect service safety or completion.
• Obtaining necessary property-owner or management authorization where applicable.

Additional preparation or access requirements may be communicated before an appointment.

8. Service Conditions and Project Limitations

Actual project requirements may differ from initial descriptions or estimates due to conditions discovered during inspection or service.

Factors such as concealed damage, inaccessible ductwork, existing insulation conditions, structural restrictions, moisture issues, or ventilation defects may affect the scope of work.

If additional work is recommended, we will address any necessary scope or pricing changes in accordance with the applicable agreement.

We do not guarantee that a particular service will completely eliminate every indoor air quality concern, energy-efficiency issue, or existing property defect.

Service outcomes depend on property conditions, maintenance, system design, and other factors outside our control.

9. Insulation and Air Sealing Services

Insulation and air sealing services may involve installation materials, specialized equipment, and access to walls, attics, or other designated property areas.

Before performing work, certain conditions may need to be evaluated, including accessibility, moisture conditions, ventilation requirements, and existing insulation.

Customers should disclose any known structural concerns, water intrusion, electrical hazards, or other conditions relevant to safe service delivery.

Product specifications, material warranties, installation requirements, and project exclusions, where applicable, will be addressed in the relevant estimate, agreement, or product documentation.

10. Air Duct and Dryer Vent Cleaning Services

Air duct and dryer vent cleaning services are intended to address accessible components within the agreed scope of work.

Service effectiveness may depend on system accessibility, existing conditions, equipment design, and the presence of accumulated debris or obstructions.

Customers should disclose known damage, malfunctioning equipment, inaccessible areas, or safety concerns before service begins.

Air duct cleaning does not automatically correct underlying HVAC defects, and dryer vent cleaning does not replace necessary equipment maintenance or repairs.

Any additional repairs, modifications, or services are subject to separate approval where required.

11. Rebates, Promotions, and Special Offers

Our website may provide information about promotions, discounts, energy-efficiency incentives, or third-party rebate programs.

Promotions may be subject to specific eligibility requirements, expiration dates, service conditions, and other disclosed limitations.

Third-party rebates and incentive programs may be administered by utility companies, government agencies, manufacturers, or other organizations.

Eligibility, funding availability, approval, and payment of third-party rebates are determined by the respective program administrators.

Unless expressly agreed in writing, Jouny Services does not guarantee qualification for or receipt of third-party incentives.

12. Warranties and Service Guarantees

Any warranties or service guarantees offered by Jouny Services will be described in the applicable written service agreement, invoice, or warranty documentation.

Manufacturer warranties may apply separately to certain insulation materials, equipment, or other products.

Warranty coverage, exclusions, claim procedures, and duration depend on the specific warranty terms.

General information published on our website does not create an additional warranty unless expressly identified as such.

Nothing in these Terms & Conditions limits any warranty protection or consumer right that cannot legally be excluded.

13. Website Content and Accuracy

We make reasonable efforts to provide accurate and useful information about our services, service areas, and business operations.

However, website information may occasionally contain errors, omissions, or outdated details.

Descriptions of services, materials, benefits, project examples, or anticipated results are provided for general informational purposes.

Individual properties and service requirements vary, so information appearing on our website may not apply equally to every project.

We may update, modify, or remove website content without prior notice.

14. Intellectual Property

Unless otherwise indicated, website text, logos, images, graphics, branding, design elements, and other original content are owned by Jouny Services or used with appropriate authorization.

These materials may be protected by applicable copyright, trademark, and other intellectual property laws.

You may view and use publicly available website content for lawful personal, noncommercial purposes.

You may not reproduce, distribute, republish, or commercially exploit protected content without permission, except as permitted by applicable law.

15. Third-Party Websites and Services

Our website may include links to third-party websites, social media platforms, review services, mapping tools, rebate programs, or other external resources.

These links are provided for convenience and informational purposes.

We do not control the content, availability, security, or independent practices of external websites.

Use of third-party platforms may be subject to their respective terms and privacy policies.

16. Privacy and Personal Information

We respect the privacy of website visitors and customers.

Information submitted through our website may be used to respond to inquiries, prepare estimates, schedule appointments, provide requested services, and support legitimate business operations.

For further details regarding the collection, use, sharing, and protection of personal information, please review our Privacy Policy.

Our handling of personal information is subject to applicable privacy and consumer protection laws.

17. Electronic Communications

When you provide contact details through our website, we may use those details to respond to your inquiry or communicate about requested services, as permitted by law.

Communications may include:

• Responses to estimate requests.
• Appointment confirmations and scheduling updates.
• Service reminders.
• Project updates and follow-up communications.
• Invoices and administrative notices.

Providing your telephone number or email address does not automatically constitute consent to receive unrelated promotional communications or automated marketing messages.

Where legally required, separate consent will be obtained for marketing communications.

Applicable marketing messages will provide required opt-out information.

18. Website Availability and Security

We aim to maintain a functional, accessible, and secure website.

However, we cannot guarantee that website services will always be uninterrupted or free from technical errors.

Website access may be affected by maintenance, hosting problems, software updates, security incidents, or circumstances beyond our reasonable control.

We may temporarily suspend or modify website features when necessary for operational or security reasons.

19. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its general informational content are provided on an “as is” and “as available” basis.

We do not guarantee that website access will be uninterrupted or that all published content will remain current and error-free.

This website disclaimer does not replace or modify any enforceable warranty, representation, or obligation established in an applicable service agreement.

Nothing in this section excludes warranties or consumer protections that cannot legally be disclaimed.

20. Limitation of Liability

To the extent permitted by applicable law, Jouny Services is not responsible for losses resulting solely from unauthorized website use, temporary website interruptions, or reliance on general website content without obtaining project-specific information.

Liability relating to actual services, property damage, workmanship, or contractual obligations is governed by applicable law and any enforceable written service agreement.

Nothing in these Terms & Conditions excludes or limits liability for fraud, willful misconduct, or other conduct for which liability cannot legally be excluded.

These Terms & Conditions do not waive consumer rights or remedies provided under applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful use of our website or your intentional violation of these Terms & Conditions.

This provision does not require you to indemnify Jouny Services for its own negligence, misconduct, or violations of applicable law.

Nothing in this section limits mandatory consumer protections.

22. Children’s Use of the Website

Our website and services are primarily intended for adults, including homeowners, business representatives, landlords, and property managers.

We do not knowingly solicit personal information directly from children under 13 without appropriate parental or guardian authorization.

Parents or legal guardians with questions regarding children’s information may contact us using the information provided below.

23. Governing Law

These Terms & Conditions are governed by applicable laws of the United States and the State of Michigan.

Disputes concerning website use will be handled in accordance with applicable law and the jurisdiction of the appropriate court.

Nothing in these Terms & Conditions restricts any mandatory legal right, consumer protection, or remedy available under applicable law.

24. Changes to These Terms & Conditions

Jouny Services may update these Terms & Conditions to reflect changes in our website, services, business operations, or legal requirements.

When changes are made, the effective date at the top of this page will be updated.

We encourage visitors to review these Terms & Conditions periodically.

Changes to website terms do not automatically modify existing service contracts unless permitted by the applicable agreement and law.

25. Contact Information

If you have questions regarding these Terms & Conditions, our website, or our services, please contact us:

Jouny Services

Address:
24655 Southfield Rd LLF
Southfield, MI 48075

Phone: (313) 277-4000

Website: https://jounyservices.com/

Contact Page: https://jounyservices.com/contact-us/

For questions about estimates, scheduling, payments, or service requirements, please contact our team directly.